In the today markets where the dynamics for firms are more and more complex and demanding, conducting administration processing tasks in-house is often an ineffective, costly distraction from a core business function. On average organisations can save between 24% & 39% by cutting non core expenses and outsourcing their back or front office processing tasks to an efficient, specialist Process Outsourcing Provider (BPO).
FIBER is a Business Process Outsourcing provider based in Albania offering customised solutions categorised as Data Management (Data Entry and Record Keeping), Inbound (Help Desk and Customer Service) and Outbound (Telemarketing and Marketing Research) support.
Founded in 2011 in Italy FIBER is today a market leader in different european countries supporting clients across different sectors and dimensions including market leaders such as Vodafone, 3, Sorgenia, Petit Jarden, Trade and Just Eat.
In UK, FIBER was ideated and launched in 2015 with the combined effort of a group of a London based professionals coming from different sectors (Financial Services, Food & Beverage and IT).
Our objective is to work alongside the firms in a process of growth and change:
- cooperating with the client in the definition of strategies
- supporting them in the implementation of the operating processes
- designing and developing technological solutions
- managing systems and entire functional areas through qualified resources and certified methodologies.